Let's Hear One Another
The Conversation
Short, practical essays on listening, asking and disagreeing kindly. No sides taken.
Hard Conversations
Disagreeing at Work Without Making an Enemy
How to push back on an idea in a meeting so that the idea takes the hit and the person does not.
Around the Table
Start a Neighbor Table
One evening, six chairs and a pot of soup. A simple guide to bringing different people together.
Hard Conversations
When to Step Away From a Conversation
Listening is not the same as taking abuse. How to pause or end a talk that has stopped being a talk.
Hard Conversations
The Quiet Power of I Could Be Wrong
Four words that cost nothing, lower everyone's guard and leave you stronger than you were.
Listening Well
Say It Back: The Simplest Skill in Hard Conversations
Repeating what you heard feels silly, right up until you see how much it changes the room.
Around the Table
Keeping the Peace at a Full Table
A big family meal brings together people who would never choose each other's news. A plan for staying kind.
Listening Well
How to Ask a Real Question
A real question is one you do not know the answer to. Five that open people up, and three that shut them down.
Listening Well
The Difference Between Listening and Waiting
Most of what passes for listening is quietly rehearsing. Here is how to tell the difference, and how to stop.