The Blog
Listening Well
Plain skills for paying attention and asking better questions.
Listening Well
Say It Back: The Simplest Skill in Hard Conversations
Repeating what you heard feels silly, right up until you see how much it changes the room.
Listening Well
How to Ask a Real Question
A real question is one you do not know the answer to. Five that open people up, and three that shut them down.
Listening Well
The Difference Between Listening and Waiting
Most of what passes for listening is quietly rehearsing. Here is how to tell the difference, and how to stop.